Frequently Asked Questions
Here you’ll find answers to the most common questions about our stargazing and astrophotography tours on Mount Teide. From practical details to safety and booking information, this section is designed to help you plan your experience with confidence.
Where the tours take place
Inside the Teide National Park at an altitude above 2200 meters, the precise position changes according to the time of year, to the weather that is very variable at altitude and to the type of objects that are visible at that time, you will be informed 6 hours in advance on Whatsapp about the exact location where will we meet.
Who can attend a tour
People of all ages, with and without basic knowledge of astronomy.
Cancellation Policy
The Company reserves the right to modify the conditions for carrying out the activity for reasons beyond its control or for events of force majeure.
MODIFICATIONS OR CANCELLATIONS BY THE COMPANY:
The observation can be suspended due to meteorological reasons (clouds, rain, strong wind, etc.), or in the unlikely event that the minimum number of 4 people is not reached at the deadline. In these cases we will contact you as soon as possible (we recommend checking your e-mail and mobile phone on the afternoon of the observation). We will offer an alternative date (subject to availability) or a full refund.
MODIFICATIONS OR CANCELLATIONS BY THE CUSTOMER:
The customer can request (subject to availability) to change his reservation (for example, change of date, number of participants, etc.) at no additional cost, up to 48 hours before the start of the tour. After the deadline, the changes requested by the customer will not be accepted. In addition, the customer can cancel his reservation at a charge of 10%, up to 48 hours before the start of the tour. Once the deadline has expired, cancellations will not be refunded. To cancel or modify the reservation (within the deadline) the customer must send us in writing (exclusively by e-mail) the date of the tour, the reservation number, his name and the telephone indicated during registration, specifying if he wishes cancel the ticket, change the date or number of people, or other. In the event of changes in the reservation (both by the customer and the Company), the same cancellation policy described above will be applied: the customer can request to change his reservation up to 48 hours before the new date set for the tour. After the deadline, the changes requested by the customer will not be accepted. Also, the customer can cancel his reservation at a charge of 10% , up to 48 hours before the new date set for the tour. Once the deadline has expired, cancellations will not be refunded. By booking this tour and paying the corresponding amount, you confirm that you have read and accepted our cancellation policy.
IMPORTANT NOTE: Refunds will be made EXCLUSIVELY with the same payment method. (by credit card or PayPal): Refunds will be issued within 7 working days.
Transport
We do not offer or organize any transportation services. It is necessary move with your own car or taxi to the place of observation.
Available Languages
The tours are available in Spanish, English and Italian.
Safety
The observation takes place in the open air. At night the temperature can drop considerably in the park at over 2200 meters, so there is a substantial thermal shock respect to the coastal areas. Normally in summer it reaches even 7/8 degrees celsius (44/46 ° F), while in winter it arrives even around zero (30/32 ° F). It is necessary to wear warm clothing, better with a hood for the head, trousers, long socks and closed shoes. Blankets are eventually provided. The telescope is a reflector and is 2 meters high, the eyepiece is located in the upper part differently from the amateur lens telescopes, so in some conditions, when the instrument is almost vertical, it will be necessary use a small staircase of 3 steps (slightly illuminated) that will be at your disposal. Pay further attention to the type of shoes to wear in order to avoid slipping, the staircase is robust and has a support for the hands, our guide will offer further help to people who will need it. In this pandemic period, each participant will have to wear his own mask and keep a safe distance from other people, hand sanitizer gel will be provided and the telescope will be disinfected before and during each tour.
Didn’t find the answer you were looking for?
Feel free to contact us: we’ll be happy to help you plan your stargazing experience.
Phone
+34 611 64 96 81
info@astrophototour.com